The revenue morning,
already done.
RALph reads Opera Cloud and IDeaS G3 overnight and puts the whole property on one screen — and in your inbox before you open the laptop.
RALph reads Opera Cloud and IDeaS G3 overnight and puts the whole property on one screen — and in your inbox before you open the laptop.
Opera Cloud · IDeaS G3 · Finance — imported 06:40
Illustrative figures. Not from a live property.
Time, first of all. The morning routine does not get faster — it disappears.
Measured on the property where RALph runs. Yours will differ.
You already have one. RALph is the layer between it and the decision you have to make before nine.
Export the pick-up from Opera. Open the IDeaS workbook that arrived by mail. Paste both into the spreadsheet that has been growing since 2019. Check the comp set in a second tab. Notice the finance figure disagrees with the PMS by four hundred euros, and spend twenty minutes finding out why.
By the time the numbers are trustworthy, the meeting has started.
All of it happens at night. The Opera extract, the IDeaS Data Extraction workbook and the financial reports arrive on their own, import without anyone touching a file, and are reconciled before anyone is awake.
What is left is the part that actually needs a revenue manager: deciding what to do about it.
Not a report you have to choose first.
Tonight, tomorrow, the rest of the month — against last year, budget and forecast.
Daily, historic, and the booking evolution of any single date. Never how many rooms, but how many compared to when you last looked.
The comp set for 560 dates, condensed into a verdict per date rather than seven columns to read across.
The forecast beside budget and last year, month by month, variance already calculated.
Companies, agencies and groups ranked by production, and the share held by the top five.
Blocks approaching cut-off, blocks past it, rooms held and never picked up. The three things that quietly cost a month.
Departmental reports read and filed automatically, so one labelled with the wrong date is caught before it enters the series.
Your STR position beside your own numbers, so index and reality are read together instead of in two different files.
Events, fairs, school holidays and city-wides on the same grid as your pick-up — the context behind every rate decision, in one place.
A report you still have to read is half the job. RALph reads it first.
Seven competitor columns become one line: priced above, priced below, moved without you, nobody moved. You scan 560 dates in the time it used to take to open the old file.
Blocks past cut-off, a forecast drifting from budget, a finance report that does not match the PMS. RALph raises them. You do not go looking.
Figures in the body of the email, not a screenshot: it opens on the phone without zooming and reads in the lift. Owner, GM and revenue see the same page before anyone is at a desk.
Not a template with your logo dropped into the corner.
Segments, rate codes, room types, the order of the columns, which figures matter on a Tuesday — all of it follows how your property actually works. If a page is wrong for you, it gets changed. If a page you need does not exist yet, it gets built.
Reception, sales and F&B use it too: arrivals and room assignment, VIP handling, guest traces, breakfast counts, banquet and meeting-room planning, energy readings. One place, one login, the same numbers for everyone.
Every page is built for a phone screen as well as a desk. Nothing to install and no separate app — you open it in the browser, on the way to the morning meeting or from the airport.
A daily report arrives by email before the day starts: last night's figures, what moved, what needs a decision. The people who only need the summary never have to log in at all.
The work that fills the day between the revenue meeting and the next one. RALph does it too — and does it well.
The whole house on one map — floor, type, view, connecting doors, what is blocked and why. Reception assigns by looking, not by remembering. The upgrade you were going to give away for nothing becomes the upsell you charge for.
Every event of the week on a single sheet that sales, kitchen and reception all read from. One version, always current, printable in one click. No more three spreadsheets quietly disagreeing about Thursday.
A group enquiry becomes a finished, branded PDF while the client is still on the phone. Rooms, rates, meeting space, F&B, terms — laid out properly, sent the same hour instead of the next morning.
The operational document every department actually works from, generated from the same event you already entered. Enter it once; the kitchen, the technicians and the front desk all get the version they need.
Tomorrow's covers counted from live occupancy, printed for the restaurant before service. The kitchen orders for the guests who are actually staying, not for last week's average.
Every promise made to a guest, visible to whoever meets them next. Loyalty tiers, allergies, anniversaries, the amenity that was agreed on the phone in March — nothing lives in one person's memory any more.
This is the list today, not the limit. Tell us the report you build by hand every Monday, or the screen your team keeps asking for, and it becomes part of RALph.
Guest satisfaction is made of small things done on time. RALph keeps them from being forgotten.
Assigning from the map means the connecting rooms actually connect, the quiet-room request lands on the quiet side, and the guest who asked for a high floor gets one — before check-in, not after the complaint.
The allergy, the anniversary, the pillow, the early check-in agreed by email three months ago: on the trace, in front of whoever is on shift. Kept promises are what reviews are made of.
Rooms right and promises kept show up where owners look: your reputation score — RPS if you are an Accor property, TrustYou or ReviewPro if you are not — and, a quarter later, in the rate you are able to hold.
RALph just stops making you go and ask them one at a time.
Read through the hospitality integration platform, on your property's own credentials. Reservations, blocks, profiles, rate codes.
The daily Data Extraction workbook, delivered to your instance and imported unattended. Forecast, BAR, floor and ceiling, LRV, wash, competitor rates.
It is the usual second source, not the only possible one. If you run a different revenue management system — or none — there is normally something else that can be read instead. Worth a conversation before you rule it out.
Not per room. Not per user. Not a share of your revenue.
Setup is 999 € once, and it covers everything: connecting Opera, arranging the data feeds, loading your history, creating the accounts, training your team — and the first round of tailoring, so the pages match how your hotel works from the first morning. After that it is month to month: thirty days' notice, no term, no annual minimum.
The fee does not move when your room count does, which is why the gap widens the larger the property gets.
Ask for a quoteRALph was written by a working revenue manager, on the property where it runs. Every page exists because a specific morning needed it.
Not a hundred-person vendor, and it would be dishonest to imply otherwise. What you get instead is that the person answering your email is the person who wrote the code.
Usually a conversation, not a roadmap. If something on your screen is wrong for how your property works, it can change that week.
And it stays in Europe.
Servers in Falkenstein. Data does not leave the European Union.
Each hotel has its own instance, its own system user, its own subdomain. No shared database — one property has no path to another's data.
One account per person, individual permissions, no shared password. Reception, sales and revenue see what belongs to their job.
Fifty-odd pages behind one login. The guide inside RALph documents every one of them: what it is for, how it works, how to use it.
Write, describe your property and which systems you run, and you will get a straight answer and a price — including if the answer is that RALph is not right for you.
hello@ralph-hotels.comA demonstration is a shared screen for half an hour, with a real morning's data from the property where it runs.